Accessibility Statement

---

1. Our Commitment

Harrison Steel Properties Ltd is committed to ensuring that our services are accessible to everyone, regardless of age, disability, or other personal circumstances. We aim to make our website, documents, and communications easy to understand and accessible to the widest possible audience.

2. Scope

This statement applies to:

• Our website and online services
• All written communications, reports, and documents (including EPC reports)
• In-person services, including site visits for Non-Domestic EPC assessments

3. Website Accessibility

We strive to make our website compliant with recognised accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Where possible, our website will:

• Provide text alternatives for non-text content
• Use clear headings and structured content
• Be navigable using a keyboard
• Be compatible with screen readers and assistive technologies

4. Alternative Formats

We will provide our documents and communications in alternative formats upon request, including:

• Large print
• Plain text
• Accessible PDF
• Audio or verbal explanations

5. Communication Support

When interacting with clients in person, by phone, or online, we will:

• Allow additional time for communication when needed
• Use plain language to explain technical concepts
• Offer to follow up with written summaries where helpful

6. Site Visits and Physical Accessibility

For Non-Domestic EPC site assessments, we will:

• Make reasonable adjustments to accommodate clients with mobility or sensory impairments
• Agree alternative arrangements where site conditions may limit access

7. Feedback and Complaints

We welcome feedback to help improve accessibility. If you encounter any accessibility barriers, please contact us so we can take steps to address them.

8. Contact Us

Harrison Steel Properties Ltd
Sixty Six, North Quay, Great Yarmouth, Norfolk, United Kingdom, NR30 1HE
Email: info@harrisonsteel.co.uk

9. Review

This Accessibility Statement will be reviewed annually or sooner if there are significant changes to our services, website, or legal requirements.